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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashlyn

October 9, 2026

5  out of  5
rating by Ashlyn
"⭐⭐⭐⭐⭐

I had a great experience with State Farm, and Landon Helton was especially wonderful to work with! He was friendly, knowledgeable, patient, and took the time to answer all of my questions and make sure I understood everything. He made the entire process easy and stress-free, and I never felt rushed or pressured. It’s so nice to work with someone who is genuinely helpful and provides excellent customer service. I would definitely recommend Landon Helton and this State Farm agency to anyone looking for great insurance service!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Morristown to know you had such a great experience with us. "
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Patty Jenkins

September 17, 2026

5  out of  5
rating by Patty Jenkins
"I just wanted to let you know how I was taken care of at State Farm. I called State Farm & Kim Ottinger answered the phone. I ask her if she could give me a quote for auto
& home ins.& she said, “Of course I can”! She went into detail with me. And, I had a lot of questions & she answered everyone of them! She really helped me so much.Also, Kim
had a meeting so she ask Debbie to
help me until she was free. Debbie
was also very helpful & kind to me.
Back to Kim, she is one of the kindest people I know. Long story short, after 5:00, she also came to my house to go over both of my
Policies. I had a few questions that
I was not sure about. Kim got here & went over everything. Needless to say, I was so thankful that Kim took me under her wing & made sure that I understood everything
On my policies. I’m so grateful to have now become a member of
STATE FARM INSURANCE.
Thanks so much Kim Ottinger!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Morristown insurance team. "
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Jesse Davis

September 16, 2026

5  out of  5
rating by Jesse Davis
"Amazing people Landen was great as he really helped me alot he was professional and all in all a good guy I would highly recommend him for all your needs"
We responded:
"Jesse, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Morristown insurance team is always here and happy to help. "
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darius wrentz

September 14, 2026

5  out of  5
rating by darius wrentz
"I had a great experience working with Debbie. We reviewed my old policy and covered different options State Farm had to offer. I ended up with more coverage and a lower premium. She was very professional and I'd recommend giving her a call. Thanks"
We responded:
"Thank you for the 5-star review of Kim Ottinger’s team - we really appreciate your kind words! "
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Samantha Phipps

September 12, 2026

5  out of  5
rating by Samantha Phipps
"Landon was awesome to work with! He got me quotes for multiple things in a very timely manner and was able to set up my policy quickly and efficiently! He went above and beyond!"
We responded:
"Thank you for the 5-star review, Samantha! We’re proud to serve the Morristown community and truly appreciate your support. "
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Chris Adams

September 11, 2026

5  out of  5
rating by Chris Adams
"Teagan and Samantha kept communication lines open and answered me quickly using the phone/text line they use to communicate with their customers that enjoy this type of servicing.
But, if you call, they treat you like family a well. Proud to be part of the Statefarm family. The agent, Kim Ottinger is an experienced agent and she will protect/defend and go the extra mile. We are part of her family and her Team are just that well oiled and polished."
We responded:
"Chris, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Morristown insurance team is always here and happy to help. "
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COURTNEY BRADSHAW

September 9, 2026

5  out of  5
rating by COURTNEY BRADSHAW
"The ladies, Kim, Teagan and Raejah were very helpful with my car insurance. Not only did they find me the best rates but they got it all done in under 24 hours. Great customer service. And I just received a happy birthday card in the mail."
We responded:
"COURTNEY, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Brittany Metcalf

September 3, 2026

5  out of  5
rating by Brittany Metcalf
"I've never truly understand my insurance policies until working with Kim's team! Landon has been such a help! He is always answering my questions and giving me the information I need in terms I understand. It's nice to know I have a team of people that take their jobs seriously when life hits unexpectedly!"
We responded:
"Thank you so much for the 5-star rating, Brittany! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Kim Ottinger "
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rex auroraft

August 24, 2026

5  out of  5
rating by rex auroraft
"Teagan was very helpful."
We responded:
"rex, thank you for the fantastic review! We’re always here to support you with your insurance needs in Morristown. "
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Taylor Black

August 24, 2026

5  out of  5
rating by Taylor Black
"Teagan was great! Very thorough and answered every question we had, she made the change from one insurance company to another simple and easy!"
We responded:
"Taylor, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Matthew Dishman

August 22, 2026

5  out of  5
rating by Matthew Dishman
"Debbie helped me quickly set up my vehicle insurance in less than 10 minutes and was very kind and helpful answering my questions!"
We responded:
"Matthew, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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ronald dixon

August 20, 2026

5  out of  5
rating by ronald dixon
"Debbie helped me with adding 2 new vehicles to my policy. She was friendly and very helpful and it only took a few minutes to get it all taken care of."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Morristown to know you had such a great experience with us. "
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Megan Holdway

August 20, 2026

5  out of  5
rating by Megan Holdway
"Reajah has been amazing to work with! She is on top of things and I cannot say enough good things about my experience working with her! She has been incredibly helpful throughout the entire claims process and has made what could have been such a stressful situation so much easier! She truly goes above and beyond to make sure you are taken care of !"
We responded:
"Megan, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Morristown. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Kim Ottinger and Team "
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Charles D

August 13, 2026

5  out of  5
rating by Charles D
"I worked with Landon to get some life insurance set up, as well as some quotes on car insurance for an upcoming purchase. He was extremely helpful and easy to work with. The thing that I liked most about my experience with him was that he wasn’t trying to upsell me. I simply felt he was trying to inform me of the policies and allow me to make the decision best for me."
We responded:
"Thank you so much for your kind review, Charles!  If you need insurance assistance, we are just an email or call away! - Kim Ottinger, your State Farm Agent   "
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Danielle Quintanar

August 7, 2026

5  out of  5
rating by Danielle Quintanar
"Landon is the best! Very knowledgeable and really gets to know his customers."
We responded:
"Danielle, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Morristown. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Kim Ottinger and Team "
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Nicole Yarbrough

August 7, 2026

5  out of  5
rating by Nicole Yarbrough
"This agency is amazing! So knowledgeable and helpful! I especially have to give huge thanks to Landon- his passion and compassion with Life Insurance is remarkable!"
We responded:
"Thank you for the 5-star review of Kim Ottinger’s team - we really appreciate your kind words! "
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Maggie Fleming

August 7, 2026

5  out of  5
rating by Maggie Fleming
"Landon is the best! He is so knowledgeable and really helped me understand the value in life insurance coverage! He genuinely cares about his customers and making sure they are protected. Highly recommend this agency!"
We responded:
"Thank you so much for your kind review, Maggie!  If you need insurance assistance, we are just an email or call away! - Kim Ottinger, your State Farm Agent   "
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Devanshu Patel

August 3, 2026

5  out of  5
rating by Devanshu Patel
"Got a quick call from Landon Helton and he explained me how they can reduce my over all bill and he’s really nice guy, thanks for helping out ."
We responded:
"Devanshu, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Tieran Manns

July 31, 2026

5  out of  5
rating by Tieran Manns
"Teagan was amazing. She answered any and all questions I had about my insurance needs!"
We responded:
"Hi Tieran, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kim Ottinger, Your State Farm Agent "
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Ronni “Latisa” Beason

July 27, 2026

5  out of  5
rating by Ronni “Latisa” Beason
"Raejah did a wonderful job at providing excellent service and was attentive to every aspect!! Thank you"
We responded:
"Thanks so much for the fantastic rating, Ronni! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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abbby_2000

July 22, 2026

5  out of  5
rating by abbby_2000
"State Farm is absolutely amazing! Landon has always been kind and a pleasure to speak to! He make the process seamless! The best experience we have ever had with insurance!"
We responded:
"abbby_2000, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Morristown. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Kim Ottinger and Team "
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Rhonda Rice

July 18, 2026

5  out of  5
rating by Rhonda Rice
"What an amazing team they have. Raejah was very prompt about getting me my cards and so kind and polite. Thanks so very much for all of you. The absolute best of the best ❤️❤️❤️"
We responded:
"Rhonda, thank you for taking the time to leave us a review! Nothing is more important to our office than providing the right insurance coverage for our customers' needs, and we are thrilled that you are happy with your experience. We appreciate you for letting us be your good neighbor! - Kim Ottinger - State Farm Insurance Agent"
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Olivia Fee

July 17, 2026

5  out of  5
rating by Olivia Fee
"Raejah helped out tremendously with my claim. Love all the people over at Kim’s office with State Farm"
We responded:
"Thanks so much for the amazing review, Olivia! We really appreciate your support here in Morristown. Just reach out anytime if you need us - we’re here for you. "
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brantlee

July 15, 2026

5  out of  5
rating by brantlee
"Great customer Service Landon went above and beyond!!"
We responded:
"Thank you so much for the 5 stars, brantlee! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Samuel cook

July 14, 2026

5  out of  5
rating by Samuel cook
"I was recently in a fender bender. Christine represented Kim incredibly well! I would say exceptional! She walked me through the claims process, answered all of my questions, and was available for a call if anything came. Her help really made the process of filing my claim stress free and simple. Thanks Christine!"